Dialpad
ROI Calculator
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Estimate the impact of automation on support costs over 3 years. This is a transparent, editable model you can tune to match your environment.

Explore calculator View assumptions
No tracking All calculations local Easy to embed
Snapshot
Updates as you change inputs
3-year view
Total savings
$0
Over 3 years
ROI
0%
Savings ÷ AI cost
Baseline support cost
$0
Annual
Agents freed
0
By year 3
AI resolutions
0
Per year (avg)

ROI calculator

Tune inputs to match your org. Results update instantly.

Chats, emails, messages routed to agents.

Used as your baseline staffing level today.

Fully loaded, salary plus overhead.

Automation resolution rate (starting) 0%
0% 100%

This model assumes the automation rate improves over time (you can edit that below).

Set to match your pricing.

Monthly improvement 0%
0% 5%

Applies as a relative gain (compounded) and is capped by the max below.

Max resolution cap 0%
0% 100%

Real-world deployments usually plateau. Set this to what you think is achievable.

AI agent will save you
$0
Over 3 years
Return on investment
0%
Total savings ÷ total AI cost
Baseline employee cost
$0
Per year
Total AI cost
$0
3-year cost
Agents freed
0
By year 3 (est.)

3-year breakdown

Employee cost, AI cost, capacity freed, and savings.

Before Year 1 Year 2 Year 3 Total
Employee cost $0 $0 $0 $0 $0
AI cost - $0 $0 $0 $0
Agents freed - 0 0 0 0
Your savings - $0 $0 $0 $0
Employee cost scales with remaining workload AI cost scales with AI resolutions No minimums included

Assumptions and model

  • Baseline annual support cost = employees × annual cost per employee.
  • Each month, the resolution rate improves by monthly improvement (compounded) until it hits the max resolution cap.
  • For each year, employee cost scales with the average unresolved workload: employee cost = baseline × (1 - avg resolution).
  • AI cost per year = AI resolutions × price per AI resolution, where AI resolutions = conversations per month × 12 × avg resolution.
  • Savings per year = baseline - employee cost - AI cost. ROI = total savings ÷ total AI cost.

Tip: If your staffing does not scale linearly with workload (for example, fixed coverage requirements), add a minimum headcount floor in the JS function employeeCostForYear().